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| Frequently Asked Questions |
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- Is there a minimum per order? Can I purchase less than that minimum?
- Is there any minimum per product?
- Are there any volume discounts?
- Do you ship samples?
- Do you have a printed catalog? Can you send me one?
- Which countries do you ship to? How much will it cost to ship my order?
- Do you drop ship?
- How long will it take to receive my order?
- How are you able to offer your wholesale jewelry at such low prices?
- Which payment methods do you accept? How can I get the payment instructions?
- I purchased a product from you before, but I can't find it now, do you still carry it?
- I would like to use your pictures when I resell your products, is it possible?
- I would like to custom produce a product, can you make it for me? What is the minimum order quantity (MOQ)?
- I saw a product on your website, but I need it in a different size/length/color. Can you do that?
- Do you engrave?
- What is the coating you use on the black and gold steel items?
- Are you affiliated with other wholesale jewelry companies?
- Are your pendants sold together with the chains as shown in the pictures?
- Do you charge sales tax?
- I got a few more questions, how can I contact you?
- Is there a minimum per order? Can I purchase less than that minimum?
Yes, there is $US199 minimum per wholesale order (excluding shipping cost). The reason we have a low minimum order is so new clients can place a small sample order to test our quality and services before placing larger orders.
We sell wholesale only, so the $US199 minimum is the absolute minimum, we do not allow any smaller order for any reason.
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- Is there any minimum per product?
No, there is no minimum per product. You may purchase even 1 piece per product as long as your order total is at least $US199 (excluding shipping cost).
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- Are there any volume discounts?
Yes, in addition to our excellent quality products & service, very attractive prices and free shipping option, we also offer the following volume discounts:
Orders over US$499.00 get 7% discount
Orders over US$999.00 get 10% discount
Orders over US$1,999.00 get 13% discount
Orders over US$2,999.00 get 15% discount
Orders over US$9,999.00* get 20% discount
*Please note that orders over $US9,999 must be paid by bank wire transfer only.
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- Do you ship samples?
No, we don't ship samples. Our low minimum (only $US199) is offered especially for first time samples/test orders.
We are very confident that you will be satisfied with our products and we back this statement up with our 7 days manufacturers guarantee/return policy, so if you are not happy with your order for any reason - you may return it back to us, no questions asked.
You may read our "Shipping & Returns" information page for full details about our return policy.
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- Do you have a printed catalog? Can you send me one?
Due to dynamic catalog we have and the very high frequency we add new products and sell out or discontinue other products we do not have any catalog except for our website, which is the most up to date catalog. Our website is also our real-time stock system. We work very hard every year to bring the latest designs in wholesale jewelry to the market, thus our product styles and stock fluctuate throughout the year. Our online store always contains the most updated version of our entire product lines, and we encourage you to refer to and print (if necessary) the huge selection of products available on our website.
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- Which countries do you ship to? How much will it cost to ship my order?
We ship to all countries worldwide. All our shipping rates are discounted flat rates, and we also have a FREE WORLDWIDE SHIPPING option for orders over $US299.
Please read our "Shipping & Returns" information page for full details.
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- Do you drop ship?
No, we do not drop ship, we only sell direct.
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- How long will it take to receive my order?
Our order processing time takes 3-4 business days, from the time of a cleared payment, for each internet order. We Ship with EMS and UPS EXPRESS and their delivery time varies depends on the destination and the courier service you choose during your checkout (the cheaper services we have are slower, while the more expensive shipping options are faster of course). For full information please read our "Shipping & Returns" information page.
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- How are you able to offer your wholesale jewelry at such low prices?
We are the world's largest manufacturers and distributors of wholesale jewelry. The huge volume of merchandise we manufacture and sell enables us to offer the best pricing available for our product lines, and we pass the savings on to our customers. We also avoid unnecessary expenses such as unnecessary advertising or printed catalogs. We base our business on high volume and repeat buying; thus we are able to offer such low prices on wholesale jewelry directly to you.
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- Which payment methods do you accept? How can I get the payment instructions?
We accept the following:
Online (Instant & Automatic) Payments:
- Paypal (account funded or credit/debit cards via Paypal).
- 2checkout (credit/debit cards)
- MoneyBookers (credit/debit cards)
Offline Payments:
- Bank Transfers
- Western Union
- MoneyGram
If you select 1 of the offline payment methods (Bank-TT, Western-Union or MoneyGram) the payment instructions will be sent to your email immediately when you complete your checkout on our website. If you can not find this email in your inbox within 1 hour after checkout, please check your spam/junk mail folder and add our email address to your white list/safe list so that future emails from us will be received in your email inbox.
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- I purchased a product from you before, but I can't find it now, do you still carry it?
If you use the search option with the accurate product code and you can't find a product you purchased from us eariler, it is out of stock. Out of stock products immediately and automaticlly disappear from our online catalog when they get sold out.
Due to the very large selection of products that we have (thousands of products) it is impossible for us to determine if and when a specific product will be back in stock. Some products are discontinued by our factory management without notice.
For this reason - we highly recommend that if you see in-stock products that you wish to buy - purchase them first and don't wait for other products because products in stock today may get sold out very quickly also.
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- I would like to use your pictures when I resell your products, is it possible?
Yes, it is possible to use the copyrighted pictures of our items and it is one of the free services we offer to our clients to help your sales. You will get our high resolution images without any watermark.
This is how:
After you place an order (complete checkout), you will see a green button called "D/L IMAGES" in the "MY ACCOUNT" section of our website. Clicking this button will allow you to save all the images of the products you purchased from us, easily and conveniently, in full size and without any watermark. All the images are archived together into a ZIP file when you click the button. Try it, it's easy! (Please note that you must complete your payment so that the download option will be available in the "MY ACCOUNT" section. If you placed an order with a non-instant payment method such as Western Union, the download will be available only after we receive from you a confirmation of your completed payment).
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- I would like to custom produce a product, can you make it for me? What is the minimum order quantity (MOQ)?
Generally we can, but due to very high volume of incoming orders and very busy production lines (producing our existing lines, thousands of different products), we are unable to accept custom made production orders at this time.
We are working very diligently to expand our production capacities and expecting to have this issue resolved within a few months.
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- I saw a product on your website, but I need it in a different size/length/color. Can you do that?
No. Our products are sold as-is, we do not modify them. Only the products available in stock are displayed on our website with the same exact specifications.
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- Do you engrave?
No, we don't.
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- What is the coating you use on the black and gold steel items?
The coating is the highest quality PVD coating.
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- Are you affiliated with other wholesale jewelry companies?
No. Our factory, offices, and all our main operation is done mainly from Bangkok and we are not affiliated with any other wholesale jewelry supplier. We also manufacture in South Korea and Japan.
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- Are your pendants sold together with the chains as shown in the pictures?
No, they are sold without chains, unless specified otherwise in the product's name (for example: Alloy Fashion Cross Pendant w/ 46cm Rubber Chain - FCF001 ).
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- Do you charge sales tax?
No, we do not charge any sales tax.
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- I got a few more questions, how can I contact you?
If you have additional questions, please feel free to contact us via email: info@316steel.com or phone +66-867897433 (Thailand)
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